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We have all been there. You are sitting in a high-stakes board meeting. The strategy on the screen is perfect. The data is indisputable. Yet, there is a palpable “heaviness” in the air. People are nodding, but their body language suggests they are braced for impact. As leaders, we often focus on the “what” of

I have spent more than two decades as an organizational development consultant and executive coach working with leaders across the private, public, and nonprofit sectors. In that time — and across the combined six decades of leadership experience that my partner Allie Middleton and I bring to this work — one pattern has remained constant: